Frequently Asked Questions
Everything you need to know about shopping with ShopPaya
What are your shipping times and costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $50, while a flat rate applies to smaller orders based on your location.
How do I return or exchange an item?
ShopPaya offers a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label to send the item back in its original condition.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey to your doorstep.
Do you offer international shipping?
Currently, ShopPaya ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I contact customer support?
Our support team is available 24/7 via live chat on our website, or you can email us at support@shoppaya.com for a response within 12-24 hours.